Most Computer Issues Can Be Handled Remotely
Remote Services are an important piece of the IT pie that your MSP serves up to support your business. They use powerful tools to monitor your organization’s systems, processes, and security.
If you’re having trouble with issues like the following, your service engineer can usually solve the problem remotely in less time than it would take him to come out to your place of business.
- Laptop or PC running slow
- Opening your email
- Remembering a password
- Connecting with your printer
With Remote Services, your IT team has the ability to log in remotely and fix your issues. To stay most productive, having the ability to request service remotely is a must in todays speed-of-light business world.
Help Desk Support
A good IT company enables Help Desk Services by installing a small program on your computer. The program remotely connects us to your computer and integrate with a ticketing system. When you request service, a ticket is created, queued, and quickly addressed. In a Service Level Agreement (SLA) you are provide with a timeframe in which the work will be completed.
Streamline your Computer Repairs
Remote services are one of the biggest advantages that a Managed Services Provider has over the “IT Guy”. There are times when your service engineers need to come onsite to service your IT infrastructure, but most issues can be handled remotely. With Remote Services your IT team streamlines your computer repairs and system upkeep. Increase productivity by adding Integrinet IT’s Remote Services.